Refund & Returns Policy

Return window

Contact support within 14 days of delivery to request a return, report a damaged package, or flag an incorrect item. Mandatory local consumer rights are not limited by this policy.

Eligibility

Items should be unused, complete, and returned in original packaging unless they arrived damaged, defective, or incorrect. Include accessories, manuals, cables, and protective inserts where applicable.

Damaged or incorrect items

Email photos, the order number, and the checkout email to support@dimiourgo.com. Keep all packaging until support confirms the next step.

Refund timing

Approved refunds are issued back to the original Stripe payment method after the returned item is received and inspected, or after a damage/incorrect-item claim is verified.

Non-returnable cases

Customized items, digital goods, opened consumables, final-sale goods, or items damaged by misuse may be non-returnable unless local law requires otherwise.

Return shipping

Support will confirm whether return shipping is paid by Dimiourgo or by the buyer based on the reason for return and applicable law.